When a refund is possible
A refund is granted if:
- No more than 24 hours have passed since the first payment for a plan.
- The service did not work and support could not fix the problem.
- The request was sent through the support ticket form.
A refund is not granted:
- After 24 hours from the first payment.
- For a subscription period that has already been used.
- For the trial day (the free period is non-refundable).
- If the User has breached the public offer.
- If the problem is caused by the User’s internet provider or third-party blocking.
- On subscription renewals (subsequent payments).
How to request a refund
1
Write to support
Contact support by creating a ticket with the subject “Refund”.
2
Give the details
Date and amount of the payment, a description of the problem, and your Telegram handle.
3
Wait for the answer
A request is reviewed within 3 business days.
4
Receive the refund
If the decision is positive, the money is returned by the same payment method within 5–10 business days (the exact timing depends on the payment provider).
Additionally
Cancelling a subscription or turning off auto-renewal is not a ground for refunding money that has already been charged.
If you hit a technical problem, please contact support first — most questions are resolved within a few minutes.